“If you want to be supportive of someone who is sick in your life, make sure that you recognise that it’s very possible that they are struggling right now with this feeling that they did something to cause or to deserve the illness they have, even if objectively they understand that that’s completely untrue; when we say there is an easy way out of this, and there’s not, what we’re making people feel is that ‘this is your fault’, when it’s not.”