“It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.”
More from Mark Cuban
“I had to. We had just won the NBA championship. And it was such a unique moment. And…”
“If I were going to start a business today, I’d build it around Alexa and Google Home. If I…”
“When you've got 10,000 people trying to do the same thing, why would you want to be number…”
“It doesn't matter how many times you have failed, you only have to be right once.”