“Sometimes only a calm presence and compassionate listening are necessary.”— Stan Goldberg, nytimes.comTagged: Communication, Compassion, Empathy, Silence, Listening
“Words of optimism may work in the short run, but in the long run they can induce guilt if the cancer is more virulent and defeats a person’s best effort. I was dealing with the possibility that my life would end shortly, or if it didn’t, it would be changed dramatically. False optimism devalued what…”— Stan Goldberg, nytimes.comTagged: Communication, Insensitive