“The real art of conversation is not only to say the right thing at the right place, but to leave unsaid the wrong thing at the tempting moment.”— Lady Dorothy Nevill, en.wikipedia.org
“Every objection or concern must be followed by an equal solution to that objection. Example: "The web site is bad" says Jeff. My meeting format — "The Web site is bad, but here's an idea to fix it" says Jeff.”— Patrick Algrim, algrim.co