“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”— Ross Perot, logomaker.com
“Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.”— Ross Perot, ranker.com
“What’s really worried me over the years is not our stock price, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and take care of our associates. I also was worried that we might lose the team concept, or fail to keep the family concept viable…”— Sam Walton, amazon.com