“No one is born kind. It takes work. That work requires thought, intention, and sometimes it means not indulging in everything you feel. Anyone who does that work will sometimes fail because failure always goes hand in hand with trying. My anger stems from the throngs of people unwilling to do the work.

Being kind when you feel inclined to be kind is not a measure of your kindness. Being kind when you are actually sad or angry or frustrated or resentful—or just DON’T KNOW WHAT TO DO—that is being kind.”