“Most people are not bad. Oh, they do bad things sometimes, and everyone has a little badness in them, but very few people are unspeakably evil, and most of the bad things they do seem perfectly reasonable to them at the time. Perhaps they’re bored, or selfish, or greedy, but, for the most part, they don’t actually want to hurt anyone when they do bad things. They just want to make their own lives a little easier.”