“Entitlement assumes: This is mine. I’ve earned it. At the same time, entitlement nickels and dimes other people because it can’t conceive of valuing another person’s time as highly as its own. It delivers tirades and pronouncements that exhaust the people who work for and with us, who have no choice other than to go along. It overstates our abilities to ourselves, it renders generous judgment of our prospects, and it creates ridiculous expectations.”