“Certainty locks us out of their story; curiosity lets us in.”— Douglas Stone, amazon.comTagged: Against Certainity, Empathy
“A particularly problematic form of avoiding is complaining to a third party instead of to the person with whom you’re upset. It makes you feel better, but puts the third party in the middle with no good way to help. They can’t speak for you, and if they try, the other person may get the idea that th…”— Douglas Stone, Bruce Patton, Sheila Heen, amazon.comTagged: Complaining, Venting
“Instead of asking yourself, 'How can they think that?!' ask yourself, 'I wonder what information they have that I don’t?' Instead of asking, 'How can they be so irrational?' ask, 'How might they see the world such that their view makes sense?'”— Douglas Stone, amazon.comTagged: Curiosity, Empathy, In Praise of Moderation, Dealing With Difficult People, Be Moderate