“They call this a 'pauper's funeral' because it's the cheapest slot, at 9:00. But Dan wasn't a pauper to us. He gave us things that money can't buy. When he died, I found this on him. He always used to write in pencil. And he wanted to read it at his appeal but he never got the chance to. And I swear…”— Paul Laverty, Katie, Hayley Squires, imdb.com
“I want the customer to be happy. We work for them. And so the important thing is that they’re happy.”— Tim Cook, cnbc.com
“An employee is told that the customer's always right and, in fact, the customer is usually a moron and an asshole.”— Larry David, Larry David, Larry David, imdb.com
“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”— Sam Walton, goodreads.com