“I think my least favorite phrase in the human language is 'I'm sorry.' Nine times out of ten when a person says they're sorry, they're really only sorry they got caught, and now want me to forgive them for something I'm still pissed off about. Which puts me in the unhappy position of either saying,…”Tagged: phrase, Least Favorite, I'm Sorry, Caught, forgiveness
“People generally think of forgiveness as the flip side of contrition, the obligatory response to an apology. It is not. To forgive is to answer the call of our better angels and bear our wounds as the cost of doing business. It is that rarest of things, simple and pure...transcendent... without…”Tagged: Forgivness, Apology, Business, Angels, rare